Are all the watches offered new and unworn?
All our watches are new and unworn and are delivered in the official box with all documents and instruction manuals.
What do I do if I have a warranty claim?
Please feel free to contact us by e-mail, contact form or telephone. As soon as we receive the item from you, we will take care of the warranty process with the manufacturer.
How can I shop at Sonnerie GmbH?
- Directly in our shop in Arbon
- Directly online via our website
- Via Chrono24
- By telephone or e-mail with our customer service, who will help you with everything you need to complete your purchase.
Payment
Credit card and TWINT
You can pay securely with TWINT or with VISA, Mastercard and American Express. In the event of a credit note, we can easily refund the same transaction.
Payment in advance (bank transfer)
You can also pay by bank or postal transfer.
Can I collect my order in person?
Of course, you can collect your order from our shop at the following address:
Sonnerie GmbH
Hauptstrasse 18
9320 Arbon
As soon as your order is ready for collection in our shop, you will receive an invitation by e-mail or SMS. You can then collect your order from us with your ID and the invitation.
Will my order be sent by registered mail?
Yes, Sonnerie GmbH sends every order within Switzerland by registered A-Post with Swiss Post. International orders are shipped with UPS.
Can I track my order?
As soon as your order has been shipped, you will receive an e-mail from us with the tracking number. You can use it to follow the current shipping status of your parcel – within Switzerland at www.post.ch.
Please note that it may take a little while until the tracking number is visible in the system.
Right of return
You can return your order within 14 days of receipt. Please notify us of your return in writing by e-mail. As soon as the goods have been received and inspected and are in perfect condition, you will receive the full purchase price back within 14 days, using the same payment method you used to place the order. All conditions can be found under 14-Day Right of Return.
How does returning your goods work?
1. The easiest way is to use the parcel we sent you and write our address on it:
Sonnerie GmbH
Hauptstrasse 18
9320 Arbon
Switzerland
2. Enclose the original invoice, take the parcel to the post office and send it back to us by registered mail. Why registered? Only this way does the post office give you the assurance that the parcel will reach us.